سياسة الشحن
- Shipping and Delivery Policy Details Order Processing Time: Typically 2-5 business days from order confirmation. Some companies specify processing deadlines, such as "Orders placed after 5 PM will be processed on Sunday."
- Delivery Time: Varies depending on the customer's location and the shipping company, and may range from 2 to 7 business days. Delivery times may also vary based on geographical area, such as 2-3 days for Cairo and Giza, and 3-5 days for Upper Egypt.
- Shipping Cost: Shipping fees are calculated at checkout and displayed to the customer before payment. Free shipping options may be available for orders exceeding a certain value or for specific regions.
- Tracking: Orders are delivered via reputable shipping companies, and some companies provide a tracking number that can be used to track the shipment online. You may also receive SMS notifications with shipment information.
- Receipt: The customer is required to be present or authorize someone to receive and sign for the order. Failure to respond may result in additional reshipping fees.
- Handling Damage: Any visible damage should be reported within 48 hours to expedite the compensation process.
- Product Inspection Upon Receipt: In some cases, the product may be opened in front of the delivery person to ensure its integrity. However, some products, such as sealed items, should not be opened after packaging. Only the outer packaging should be checked for damage.
- Business Days: Weekends and public holidays are not included in shipping days. Delays: In the event of an unexpected delay, the company will contact the customer to ensure the order arrives, or the customer may be advised to deal directly with the shipping company.
- Company Liability: Liability varies according to each company's policy. For example, the company may not be responsible for unloading or installing products.